Idea Cellular — Getting threat calls for bills even after request to disconnect service

bharskt

Address:	560068
Website:	www.ideacellular.com

I had an Idea postpaid number ([protected]), for which I requested to disconnect the services in mid-November. I was informed that my request would be processed in 24 hours. After that, I didn't receive any calls/emails/text from Idea regarding bills etc. I had 2 critical eye surgeries between December 23, 2015 and January 08, 2016 and have been on complete rest for last one month. Since December last week I'm getting calls from Idea that my services were never disconnected and I've unpaid bills worth Rs.600 approx. They insist that to close the services, I have to visit Idea outlet now. And they are giving me a threat that if not followed their advice, a case will be filed against me.
These tactics have gone common nowadays, since I've 3-4 friends who encountered similar issues with same/other carriers. Please stop these threats as soon as possible else before Idea Cellular does, I will practice my legal rights against you. I've call recorder in my phone and can furnish recorded conversation with your agents in court. And, please don't force me to shame you on public platforms. THANKS!

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Idea Cellular customer support has been notified about the posted complaint.

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We tried contacting you on your primary Idea number and alternate number but we couldn’t reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular

bharskt

I might be out of coverage area or something. Please reach me on [protected] after 1pm on all 7 days.

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 26th Jan 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

You can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

bharskt

Absolutely, DISCUSSED and ADDRESSED!! That's what you say in front of world, when your call center reps rotate and route me to 3 different lines of hierarchy, each of them repeating the same THREAT! I'm still not sure if they were 'Customer Service Execs' or 'Cheap Hired Goons'. Idea can stoop so low, for the petty sum of Rs.800? Wow!!. I'll make sure I'll notify at-least eight thousand or more people of your unethical business practices. And I'm going to port my other prepaid Idea number (which I've been using for more than 4 years) and few other Idea connections in my family/extended family too. I really wish I would have seen others' first hand experiences before going through this! I hope you guys get some sense of ethics from your widely renowned 'IIN University'!

bharskt

And by the way, let me point out that on Jan 23 I left my alternate number here. I was blessed with the gracious honor of speaking with your honorable Customer Service execs 3 days later, on 26th, when I called 198. I wonder your overall customer satisfaction number here (16%) is pretty high considering your service standards!