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Idea Cellular

[Resolved]  Idea Cellular — GPRS data lapse

Address:Mumbai City, Maharashtra, 249408
Website:www.ideacellular.com

I has recharged 3g data pack of 1.25 GB (Rs. 297) on my mobile number: [protected] and on next day I dialled *150*666# mistakenly to take talk time loan. However the respective no. is for data loan.
Once dialled, no further confirmation screen appeared on my mobile and they directly activated 25 MB 2G data on my mobile.
Now my previous 3G data is lapsed and customer care has told me that your data has been lapsed due to new loan data activated on your number.

How they activated loan data on my number without any confirmation after dialling the above number?
I contacted customer care several times and they are making my call hold for long time and now saying no resolution can be done to your complaint.

I want refund of my lapsed data and if not, I will go to consumer court.
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Aug 8, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Comments

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We regret the inconvenience caused. Please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular
Reply

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