[Resolved] Idea Cellular — Harassment and blocking of outgoing calls on [protected]by idea cellular up west | |||||
Dear Sir/Madam, I am a subscriber of idea cellular phone since last fifteen years.I am always paying bills on time.And I have several thousand rupees as security with your company. For last two months your services are deffficient in several respects. First a service by the name of "Ditto Lite TV" was provided on my number without I ever subscribing to the same.This was provided without any solicitation on my part and without my consent. In the bill for January an amount of Rs150?- plus taxes was charged for this unsolicited service. I complained against this charges at your local office at Mangal Pande Nagar, Meerut and the same was forwarded by your person there. And the same was unsubscribed as per your sms dated 19 Feb. I paid Rs 550/- against the bill for January 2016 after deducting the charges for unsolicited service of Ditto Lite TV on Feb 20. Soon thereafter a lots of messages and calls began to pour in for depositing alleged balance of Rs.176/-.I told them that the alleged balance was not at all payable as the same was charged for unsolicited and unused services. Some of the callers even threatened to block my services. Few days ago I talked to some of your executive over and he promised that no further call will be made. But again in the bill for February 2016 the said unsolicited service of "Ditto Lite TV" has been charged.And my outgoing calls have ben barred. First of all no charges can be arised for any unsolicited servises.Secondly, if there was any dispute over this isue it should have been settled.Moreover your company has several thousand Rs in my security deposit.How could you disrupt my services so long as substantial amount is lying in my security deposit. Now I demand that y outgoing calls be restored forthwith. The disputed amount on behalf o[censored]nsolicited services be written off. And you issue me an apology for tis misbehaviour. This is in addition to my right for seeking damages for the harassment and deficiency in services. If the dispute is not settled within next 24 hours I will be forced to seek legal remedies at appropriate consumer forum. Atul Kumar Advocate. Was this information helpful? | |||||
Aug 8, 2021 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||||
2 Comments | |||||
Comments
Dear Customer,
As per your telecon with our customer service associate on 10th Mar 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 10th Mar 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular