Idea Cellular — Harassment at idea cellular store

Address:

Chandrapur, Maharashtra

I have lost my mobile containing idea sim on 05.08.2015. immediately after that I contact customer care and reported the lost of idea sim. They locked my sim for any misuse and advised me to go the nearest idea store along with the document i submitted at time of receiving the sim, they said no GD is required to get the duplicate sim. I went to idea store fuljhore, Durgapur, WB 713206 at 2:30 pm.though their lunch time is started from 3:00-4:00 pm, they do not entertain my request to issue new sim. After 4:00 pm they said unless GD is submitted, duplicate sim not possible. I am a long time user of idea but extremely frustrated with behavior of your staff fuljhore, durgapur. I want a justice for that