[Resolved]  Idea Cellular — Harassment even after closing of connection

Today morning we got a phone call from some lady (from a Bhopal Madhaya Pradesh number) stating that Idea has filed a legal complaint case against my son for no payment of dues even though he had fully closed the connection and paid the then outstanding amount by cheque. She told us to contact a lawyer in Patiala High Court for details of the case, and told us that we can get the complaint closed if we immediately paid Rs 3000 at an Idea store within half an hour.

We told her that it would take some time to contact my son in office, get the money, find the nearest Idea store etc.

She again called three more times within the next five minutes with the same message, till my wife told her that we are going to find out and pay, if required, as soon as possible, and to stop pressurising us.

We contacted the lawyer (Anil Chaudhary, mob: [protected]), and told him we had paid the closure fee etc. y cheque, and it would take time to get the cheque number etc. After hearing this, he reduced the 'recovery' amount from Rs 3000 to Rs 550, and said we should go to the Idea store, pay this amount and then have him talk to the Idea representative at that store to confirm, after which he would 'clear' the complaint. We told him that it will be done by second half today. He reluctantly agreed.

This is the tactics used by Idea (or their agents) to harass, pressurise and to receive inflated 'recovery' amounts. All persons thinking of getting an Idea connection - BEWARE !
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Apr 6, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Mar 03, 2017
Idea Cellular Customer Care's response
Hi,

We regret the inconvenience caused. To assist you further, please share your contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Regards,
Vishal
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