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Idea Cellular

[Resolved]  Idea Cellular — Heavy charges on data pack proration#

Address:Indore, Madhya Pradesh, 452010

My Account no is[protected] comes under the Gold customer.
I have a iplan999 with bill cycle from 5th to 4th of every month.
I have around 2GB 3G data for month when I was reached near to data limit on 20th march have made the changes on iplan and increase the data pack with more 1.5 GB, on next day I got the mesg my unbilled amount goes to 4800, I have made a call to customer care to knowing these charges but unfortunately idea staff doesn't know the charges.
I am Sincerely telling you these is very unprofessional or we can say this is the HIDDEN CHARGES.
total amount is 4800 + 850 service tax, he charging me 376/- per day for 15 days.
Idea have to shame on these we are earning single Payne with highest effort and they are charging like these...
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Aug 7, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Comments

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for billing dispute has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

As per your telecon with our customer service associate on 14th April 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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