Address: | Visakhapatnam, Andhra Pradesh |
To,
The Honorable Authority,
Consumer Forum,
Andhra Pradesh.
India,
Sub: Hefty hidden charges by
Idea cellular Ltd to by Mobile no.[protected].
With reference to the above cited subject I am respectfully
bring your kind notice that I have been using Idea cellular mobile connection
for the last two years with the same number. I am with post paid mobile
customer of Idea cellular Ltd with monthly rental plan of Rs.399 up to 7th
August’2014, and due to insufficient Internet data I wanted to shift from my
earlier Plan of Rs.399 rental to Rs.499/- monthly rental plan which contain 2
GB of 2G data.
Normally I get monthly bill amounts in between from
Rs.600/- to Rs.800/- and I paid the billed dues until August 15th
2014(billed amount up to 27 July ’2014) without fail.
But on 28th of August I got a message
from Idea cellular Ltd and it shows or Rs.3577.57 for the period of 27/07/2014
to 27/08/2014 as monthly bill. When I ask about those bill amount on company’s
customer care executive on 30th August whose named Ms.Priyanka
Durgam and Bhanupriya Adari and Yemima_
Kondaviti and Bhasha (Supervisor of Idea
Cellular) on 5th September’2014 they told those charges belongs to data
consumption when I asked how it was charged to my mobile connection though I
have the data balance still 54 MB by the date 27th August’2014.
After the communications over mobile phone and
complaints thru Emails (dated 31st August’2014) I was also promised
by the above executives to resolve the billing issue within 48 hours since I
complained, but not yet get any feedback from theirs end. In view of the above
I approached to you for justice. The billed amount of Rs.3577.57 for a month is
pricey to the lower middle class people like me. Hence I request your support
in this regard.
Thanking you
Yours Sincerely
Gurunadh Javvadi
[protected] Was this information helpful? |
We regret the inconvenience caused to you. We wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular