Idea Cellular — Help

Address:	deira dubai, al muraqbatt
Website:	idea services

My idea prepaid sim is not working in uae (Dubai), the issue started from may and its not showing any network I'm not getting any OTP N MESSAGES, regarding this i complaint idea customer care, but no use.
Even i changed different hand set, still issue is same.

Kindly help me on this. It will great.

1) deira dubai al muraqbatt, 00000, UAE.
2) huawei nova 3i
3) network problem since may 2022.
4) its shows only emergency calls im not recieving any OTP n messages