Idea Cellular — helpless customer care

Few days ago my cellphone got stolen in hyderabad. That cell phone has [protected] number.
I intend to keep this number ([protected])
I would kindly request you to please issue a new sim card to my family member (Asavari gurav/narkar) for the number [protected] as i am in abroad and make sure the old sim card will be locked to avoid misuse.

I am sending these emails for last 2 months but customer care in solapur is not helping us at all. They are even denying police fir. I am located in united states, these # are asking me to come to india to pick the card. So i sent emails, i sent my family with all documentation, i have talked to them over video conference. But they are not helping. This is my last request if you do not help, i am filing legal action against you. It is illegal that someone who stole my phone may be using my number right now. If that phone number is used in any crime you will be completely responsible for you irresponsible behavior. I am sending copy of this email to local police station in solapur. It is up to you if you want to take right actions or not. I here by request you one last time please block the stolen sim card and activate the new issued card.