[Resolved] Idea Cellular — Hidden charges applied

Nilesh Lande

from Pune, Maharashtra

Address:	Pune, Maharashtra
Website:	www.ideacellular.com

Hi,

I got new idea postpaid connection last month (Dec 2016) with basic plan MH_3G Easy Share 3.0.
I am using this number for very basic use in case of emergency only and that's why I'm using this number in my basic phone (No internet).

Today on 12th Jan 2017, My idea bill generated with total due Rs. 2224.91/-

When I call customer care they told me: "In my plan there is one feature called Easy Share 3.0 - Pool 2400 for which I should pay Rs. 2400".

And I was not aware of such feature in my plan, IDEA didn't send me any mail regarding this feature when I brought this plan and even I don't see such feature in my bill details from IDEA app.

I'm really upset with Idea and such situation, In my family everyone is using Idea, But after such incident I loose my faith from Idea

Idea - please provide me correct resolution, I didn't know about such feature and I didn't use this feature, I'm using this number in my basic phone.

Account No. :[protected]
Bill Number: [protected]
Bill Date: 12th Jan 2017

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Mar 1, 2017

Complaint marked as Resolved

After long time (almost 2 months). With lot of discussion, mail arguments idea finally refund my money in my idea account

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2017

Idea Cellular Customer Care's response Hi Nilesh,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Regards,
Abhijit

Verified Support

Jan 14, 2017

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Tudor

Jan 15, 2017

Updated by Nilesh Lande Hi, As per discussion with customer care, They just said whatever charges applied on my plan are correct, But as i said I didn't get any onformation after activating 99rs plan not by mail also I didn't see any details in your idea app bill plan details section. I'm completely unsatisfied with your service. After this I raised request for porting for my all idea connection's but for this new number customer care said I can't port till 90 days, I really feel cheated.

Jan 23, 2017

Updated by Nilesh Lande Hi,

Today on 23th Jan, I got call from Idea representative, They confirmed me that they are handling my complaint sincerely and soon they will refund me my money (As I have already paid my due for number portability process).

Now I'm waiting for my refund confirmation.

Thanks & Regards,
Nilesh

Verified Support

Jan 24, 2017

Idea Cellular Customer Care's response Hi Nilesh,

As per your telecon with our customer service associate, we wish to inform you that we are working on your concern & shall revert to you at the earliest.

Regards,
Vicky

Verified Support

Jan 29, 2017

Idea Cellular Customer Care's response Hi Nilesh,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Maroof

Jan 30, 2017

Updated by Nilesh Lande Yesterday on 29th Jan 2017, Early morning (7:15AM) I missed one call from Idea customer care and I didn't receive any call back after this. So nothing has been discussed or communicated with me. Also I didn't received refund which was communicated with me earlier.

Feb 01, 2017

Updated by Nilesh Lande I also called customer care and I explain everything and after that they told me I will get call back from them on 31st Jan 2017. But I'm still waiting for call back.

Feb 12, 2017

Updated by Nilesh Lande No callback, No refund from Idea.
Idea cheated me again even aftet promise for refund.

Feb 25, 2017

Updated by Nilesh Lande Still waiting for refund. It's been a almost two month now and every time I call customer care, They are saying it's in process.

Mar 01, 2017

Updated by Nilesh Lande On 27th Feb 2017, I send mail to customer care for concern that even after 2 month I'm not receiving my refund.
On reply on this I got mail from customer care representative Swapnil Kamble, that whatever charges applied are correct and we are closing your complaint. He did this blunderly without checking previous communication. I was told that I will be receiving my refund. And he suddenly close my complaint without checking previous state.

Also in my mail I mentioned to call on my alternative number as my new phone is in service center, even after that he mentioned in mail we tried to contact you but was not able to reach you.

This is how idea is treating their loyal customers.

I will not going to use this network again once my 3 months of period complete I will port my all numbers.

Very disappointing with customers care.

Mar 01, 2017

Updated by Nilesh Lande Finally after long time customer care refund my money in idea account. :)

Thanks & Regards,
Nilesh Lande