[Resolved] Idea Cellular — high amount of bill without any call

cauditbhandari

from Haridwar, Uttarakhand

Address:

Meerut, Uttar Pradesh, 250110

Dear sir / ma'am
My father was expired on 22nd july 2017, and he was using the number [protected]
After his death we have not disconnected his no. As his business calls are still coming.

However my complaint is that from last 2 months there being no outgoing call from his no, so why the bill amount is 400-500 rupees every month
Kindly explain this and requested you to please reduce bill amt of every month or i need to port his number to other connection who offer better services at reduce rate.

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Nov 24, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2017

Idea Cellular Customer Care's response Dear Customer,

Sorry to hear this, As checked and found the bill is generated according to your plan.

Regards,
Lakshmi.

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Comments

cauditbhandari

from Haridwar, Uttarakhand

Dear Ma'am
In that case if possible please change the plan so that charges will levy only for incoming calls we do not require option of outgoing calls in that number
Thus requested you to please do the needful for the same

Idea Cellular Customer Care's response, Nov 2, 2017

Verified Support

Dear Customer,

As per our telecon, we wish to affirm that your concern has been discussed & resolution has been communicated.

Regards,
Lakshmi.