[Resolved] Idea Cellular — High charges on data pack pro-ration | |||||
I was using idea i plan 599 fro my number [protected] and because of excessive usage my data plan finished within 5 days of my billing cycle. Since i needed more data i changed my plan to idea i plan 999 on 21-jun-2016. Everything seamed normal since i was getting constant notifications on the available data which obviously increased after changing my plan. To my surprise i have received a bill of 11275.03 out of which 8294.40 has been charged on data pack pro-ration. Never heard of anything like this. This is straightforward cheating and i am repenting the day i switched to idea. I have contacted customer care and they say these are legitimate charges. Was this information helpful? | |||||
May 9, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Aug 08, 2016 Idea Cellular Customer Care's response Dear Customer, We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly. Thanks & Regards, Customer Care, Idea Cellular Verified Support Aug 09, 2016 Idea Cellular Customer Care's response Dear shilpa.g raj, Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [protected]@idea.adityabirla.com. You can also visit our website, www.ideacellular.com. Thanks & Regards, Customer Care, Idea Cellular Verified Support Aug 09, 2016 Idea Cellular Customer Care's response Dear adt[protected], We regret the inconvenience caused. Please reply with your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile. Thanks & Regards, Customer Care, Idea Cellular Verified Support Aug 09, 2016 Idea Cellular Customer Care's response Dear Customer,
As per your telecon with our customer service associate on 9th Aug 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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 2 Comments | |||||
Comments
Please send a mail of my bill detils of my number
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I had 1.5 gb of free balance on 28th july furthet I installed databack applicationsapplication to get data back offers but when I redeem the free balance from databack software I lost my main balance of data. Kindly clerify and return back my data or else I may have to lodge complainlt to consumers court for for further assistance. Thank you
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