[Resolved] Idea Cellular — I am complaining about extra bill generation.

shubham502

from Hyderabad, Telangana

Address:	Indore, Madhya Pradesh, 452010
Website:	idea

Hi sir,

Here i am using idea postpaid sim. Here in my bill idea added 40 rs more and when i called at customer care than they said that i have used any gprs service, but as i remember i didn't use this type of service, and i have also active internet pack than also they are saying this charge is for browsing, any paid site, but i didn't. I will not pay this extra charge so please give attention towards my problem.

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Jun 17, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 14, 2017

Idea Cellular Customer Care's response Dear Shubham,

We are sorry for the unpleasant experience. We understand how you feel and also noted your contact details with us. We will get in touch with an update shortly.

Regards,
Vicky

Verified Support

May 16, 2017

Idea Cellular Customer Care's response Dear Shubham,

As per your telecon with our customer service associate on 15th May 2017, we sincerely apologies for the inconvenience caused to you. Your feedback is appreciated and thoroughly noted.

Regards,
Shruti

May 29, 2017

Updated by shubham502 Hello sir,
Still i am facing problem.Now also that extra amount is added in my bill in this month please resolve this issue it is so much disgusting please solve this.