[Resolved] Idea Cellular — I got demand notice I want to resolve the issue

shivakesava

from Shoranur, Kerala

Address:

533103

Hi,

I took idea postpaid sim 1 year back and i deposited 300 rs. I used the number for one month i was relocated from my current location in that time i lost the sim card ididn't pay the due and after one month idea barred the incomming and out going i already complained to the customer care please disconnect my number and use deposit ammount as my bill ammount they said ok. But now they are harresing me for your bills is in due please repay i don't know why it is happening me i didnt use the number more than one month but they are asking me pay two months bill please resolve the isssue as early possible.

Account number : [protected]
Out standing bill ammount 662

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Feb 14, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2019

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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Comments

Renoy George

from Mumbai, Maharashtra

I bought a new idea sim of the same number that I've lost. But it is not getting activated. My idea number is [protected]. Kindly help

Idea Cellular Customer Care's response, Jan 14, 2019

Verified Support

Dear Customer,

As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

Vineet0710

from Mumbai, Maharashtra

I have done recharge of 10rs in the afternoon but as I tried calling it shown service expired i can’t make call nor receive it please help its showns incoming and outgoing services expired

Vineet0710's reply, Jan 2, 2019

cant get incoming or outgoing cl on my no as its outgoing validity is expired now what can i do???
I have an idea sim and im from maharastra and the sim validity got expired.. I have activated the sim.. But the simvalidity expired. How can i get the same number back and how can i activate since i have recharged it but though it showns the same my idea no is 8425027932 and u can contact me on 9987779585

Idea Cellular Customer Care's response, Jan 14, 2019

Verified Support

Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta