Idea Cellular — I have lost my balance without using it for any service.

On 15th April in evening I got two notifications of charges for ISD sms.Where as I hadn't did any kind of such sms. I called on Idea customer care. I talked with Mr.Ajay about my problem. But these people are not ready to accept this.He said they have proof that sms had been sent.But I haven't sent any sms and there is not history of any such sms in my cellphone.Because it hasn't sent. I wish and I hope you will help me.Please..
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Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused to you. Please share your Idea mobile number and alternate contact number so that we are able to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

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