[Resolved]  Idea Cellular — i was named as dindo was added to my plan without my notification

Address:411033

I was recieving a huge bill amount for my idea postpaid no. My plan is for 499 and i am getting bills generated for double the bill amount.
When i inquired with the customer care, i found out that a vas named as dindo is added to my plan since june with a monthly charge of rs 210.

This is really shocking as i have never applied of this vas. Even the customer care is not aware of what is this service all about and said that this is a 3rd party provided vas which is charging from idea and hence, idea is charging from me.
But i have never opted for any vas. This is unacceptable that idea is charging extra money from the customers.

Since june, i have paid 840 rs extra for this stupid service which no one knows what it is for and no one has an answer for this!!

I want the money to be refunded back.
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Oct 27, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Sep 26, 2017
Idea Cellular Customer Care's response
Dear Customer,

As checked, while using the internet WAP services has been downloaded, so the charges are deducted accordingly.

Regards,
Neha L
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