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[Resolved]  Idea Cellular — idea 15 year running sim disconnected [protected]

Hi
I am venu idea cellular long-relationship, trusted 15 year old customer.
My number [protected] suddenly deactivated today (7-may-19 at 11 am)
Without prior-intimation, without couple of notification, how come 15 year existing, running number is deactivated?
My 169/- plan is not yet expired even.
I have all bank accounts, personal business mapped with it.
Hence, you should not hurt long-run customer.
I went to csr idea store, kphb road-1 and explained these.\
Executive verified records and my messages, there is no prior-communication held.
So, he given me new sim[protected]
So, please immediately either you enable my previous existing sim for [protected]
Or activate [protected] to new sim[protected]

I cant even post grievance complaints as it warn 'not an idea number. Please enter valid idea number'
Thanks
Venu [protected]/ 2555
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Complaint marked as Resolved Jul 1, 2019

Complaint Status


[May 08, 2019] Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Idea Cellular Customer Care's response May 24, 2019 Dear Customer,

As per our recent communication, we informed you that your mentioned number is inactive. Hence, we request you to visit to the nearest Idea store with your valid documents for further assistance.

Refer the given below link for store locator
http://www.ideacellular.com/idea/select-circle?PlanType=StoreLoc

Regards,
Lakshmi
Complaint comments  1 Comment     Updated: ShareTweet

Comments

The 3g speed in my area was good enough but since a month the speed has been worse. I'm getting max. 60KBps download speed. Can't even watch a youtube video at 480p. Even 360p buffers. Please resolve this issue as soon as possible.
Idea Cellular Customer Care's response, May 17, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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