[Resolved] Idea Cellular — Idea 3g netsetter - recharge done twice on same data plan

Ankita sadhwani

from Sonipat, Haryana

Address:	Lucknow, Uttar Pradesh, 226021
Website:	www.ideacellular.com

I have twice recharged my idea 3g netsetter postpaid unlimited data plan no-[protected] by amt. Rs.1070 dated 17th nov, 2015 order nos-FCMA[protected] and FCMA[protected].

Amount got deducted from my SBI account debit card. But I didn't get confirmation that recharge has been successfully done and page was not getting loaded. I retried to do the recharge and the first and second recharge both got successfully done.
Kindly refund the recharge done second time Rs.1070.

Thanking you.

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Aug 6, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We sincerely regret the inconvenience. We will revert with an update shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

You can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular