Idea Cellular — Idea agent took money to port my number

Address:	122001
Website:	www.ideacellular.com

I dropped a port request for my prepaid mobile from vodafone to idea (Delhi/ncr circle). Being a corporate professional i requested for a corporate connection to the person sitting in my office on behalf of idea. I gave him my documents and he gave me a sim as well. Later i got a call from idea and they asked that if i had dropped a mnp request to idea. I confirmed them that yes i requested for a corporate connection from vodafone prepaid to idea postpaid then the lady on call said that you have to again submit the documents as the plan described by the local idea guy sitting in your office is no longer valid hence i will send another person to your residential address and collect the docs again. I believed her and next day another idea person (Shiv kumar) came to my place and collected the documents and took rs. 150 from me and handed over a new sim to me. I asked him why giving me a new sim while i already have one which i received from the idea person itself sitting in my office as a corporate connection, he said this will work only and also did not give me any receipt for my money which i gave him. He said you will get the receipt on whatsapp as he is not carrying receipt book. I did not believe him then he called to his senior guy (Mohit) and mohit confirmed that he will send me the receipt in no while.

Just after 1 hour of this all i got a call from idea for a physical verification of address. The person who came for verification told me that he has come on behalf of the person sitting in my office who offered me a corporate connection plan.

Now the collection agent shiv kumar who collected documents from my home and took money switched off his number and the senior guy mohit who assured me to send the receipt on whatsapp also misbehaved with me on call. Then i called to that lady who called me last evening and informed regarding the agent visit and docs collection, she handed over the phone to a guy named gagan just after i told her my name and asked for receipt. I asked this new guy gagan for my money or receipt and clarity on this whole scenario that which sim will be functional and why you guys lied to me regarding plans and collected money, he is not giving any answer.

Now i have two sim not sure which will be functional, and moreover quite possible that the guy who visited my place and gave me another sim just to make money from me. But what if both the agents submit the docs and later idea find the port request from two different agents???

Who will be responsible for my loss if idea don't port my number due to conflict while i have already surrendered vodafone services. My number will not be in service.

Please help to resolve this issue as soon as possible.