[Resolved] Idea Cellular — idea android app silently runs ussd codes and charged

Pranav Dave

Address:

Gandhinagar, Gujarat, 382421

Dear Sir,

My Idea number is : [protected].
I was charged by idea celular wrongly today. Matter is not for Rs 3 they charged but about cheating to customers. My phone was untouched and lookcked from 8:15 pm to 10 pm today. They are saying I dialed USSD code at 8:30 pm which charged me. Will you believed they are not ready to understand that I am correct. They are just believing in their system and not customer. Here I attached screenshot of sms I received from them.

Hope you will help us in this matter.

I came to know Idea Android App stategy which shows it as cheater company now openly. Check my attached files. How they can run USSD codes from background is their own app. I now disabled permission and want you to aware all customers.

+4 photos

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Nov 27, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We request you to send a SMS as STOP to 593350 to stop the flash SMS or else you can refer the below given steps to stop the flash service manually from your handset.Refer to the below given steps to deactivate the Flash SMS:-- Go to your handset SIM Toolkit-Click on Idea Flash option - Tap on Activation - Click on Deactivate Also, we've informed you to kindly activate Do Not Disturb service to avoid the inconvenience. To activate Full DND, please send SMS as "START 0" to 1909 (toll free). Full DND will be activated in 7 days.

Regards,
Prajakta