[Resolved] Idea Cellular — idea bill - hidden charges

Sanch1995

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Firstly i received my bill on 28/11/17 and the due date on the bill was 27/11/17
Secondly the bill is for rs. 610 of which whereas my plan is only for 349 per month.
I was charged extra for data usage rs. 197 which is supposed to be included in the rental plan. This was my final bill for just 15 days and i am being charged double for the same service. None of my previous bills had any such hidden charges but only the last bill does. Don't understand the logic. When i called customer service they said this is bcoz of porting out. I believe charging for port out is illegal. Kindly respond.

P. S. - never take any post paid plan of any service provider. They will harrass you with hidden charges.

Sanchit
Account no.[protected]

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Jan 12, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. As checked, the bill has been generated accordingly as per your plan, pack and usage charges. Hence, we request you to kindly clear all your dues to avoid the inconvenience.

Regards,
Lavina