[Resolved]  Idea Cellular — idea broadband charging after connection closed

Address:

Pune, Maharashtra

Last 5 digit of account : 39229

I got an email from idea broadband to attend lok adalat as they are saying i did not pay outstanding rs 2946.

I already raised below tickets to close my connection on 28th february 2017.

Service request has been generated. Please find below details:
Ticket date : 20/feb/2017
Ticket number : tct[protected]

The service request in your account has been closed. Please find below details:
Account number:[protected]
Service request creation date: 28/feb/2017
Service request number: tct[protected]

I paid in full for february billing before closing he connection.

Bill period - 1 feb to 28 feb (Bill number inr[protected]
Due date 15 feb, paid on 12 feb

Bill period - 1 march to 31st march (Bill number inr[protected]
Due date 15 march, not paid because service was stopped on 28th feb. Called customer care and they asked me to ignore.

Then you kept charging each month for a closed connection.

Also on march 20 i received the below email

Dear himadri chowdhury,

Your account[protected] will be deactivated tomorrow, please pay your unpaid amount 690.00 to avoid deactivation and late payment charge of rs 50 or 2% of outstanding whichever is greater.
To pay online click https://selfcare.ideabroadband.com
Please ignore if already paid.
Regards,
Idea broadband

I do not know why you deactivated on march 20 when i asked to deactivate on 28th march. Also even you deactivate on march 20, why you kept charging on monthly basis thereafter??

Why you are extorting money for a service you never actually provided???