[Resolved]  Idea Cellular — idea broadband incorrect charges

Address:

Pune, Maharashtra

Hello,

I got email from idea for some outstanding payment against my account : '[protected]'. I had requested to disconnect this account 25th january 2016 and ticket number for the same is 'tct[protected].

However they did not disconnect it and gave me a bill for february month even though i did not use any services as i have been relocated from that place. I called customer care and requested to provide me usage for the bill however i did not get any response, i even sent email to '[protected]@idea. Adityabirla.com to let me know details regarding my usage but no response.
Finally i spoke to one of the agents who mentioned that i don't owe anything as the bill is for future date i. E. 1st feb to 29th feb 2016 and account had been deactivated wef from 27th jan 2016 and due to agent error it's not been done. Now post almost 2 years some lady calls up asking to visit lok adalat and starts abusive language with my family members asking to pay that bill and i'm getting some emails as well.
Request you to check or else i will b forced to file an fir against idea braid and related to harrasdment.

I have attached the ticket closure date for account deactivation and then also the bill for the period of 1st feb to 29th feb 2016 whereas account was cancelled on 27th january only.

Regards,
Kunal koul