[Resolved] Idea Cellular — IDEA Broadband - New connection not given - no Refund from past 1 year

narayana v

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411014

Hi,
I am following up this IDEA Refund case from past one year till today no action has taken. I am calling to Idea Broandband customer care every time they raise new ticket no( eg. TCT[protected]) like this after that no update.

Below are the details of the case.

On 27 Sep2015 IDEA executive(Kishore -pune-mobile no: [protected]) has taken the documents and filled application form and cash RS. 2736.00 for the New IDEA Broadband connection - Vishrantawadi - pune area.

IDEA engineer visited my house on 30 Sep and no idea Broadband signals properly they are unable to give the connection.
From that time I am following up with your executive to get the amount back. Till today he did not refund the amount.He is not picking my phone even.

Regards,
Narayana
[protected]

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Oct 23, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2016

Idea Cellular Customer Care's response Hi Narayana,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Regards,
Yogesh

Verified Support

Sep 17, 2016

Idea Cellular Customer Care's response Hi Narayana,

As per your telecon with our customer service associate on 17th Sept 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Yogesh

Verified Support

Sep 22, 2016

Idea Cellular Customer Care's response Hi Narayana,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular