I had recently upgraded to an idea 4g sim from idea 3g sim.
There is some unknown set of strings that i keep receiving from number 58595 every morning around 7.30 to 7.40 a. M. They follow some sequence like " p#3&%^12!*&... " and then the chain of voicemail notification starts.
I searched for help regarding cbc flash message and all i know is to send stop to this number (58595).
I have already done that (Sent "stop" to 58595) and received a message back that says something like "dear user. We have received your request to stop cbc flash which will proceed soon." even after this, the irritating voicemail message continues to come.
The voicemail notification is utterly irritating and keeps popping up every 15-20 seconds.
I also called idea customer care and they replied that they have nothing to do with such flash messages. How can you not know someone who broadcasts flash messages using your network?
Their customer service is pathetic, even when you select "english" as your mode of communication, you are routed to a service agent that only knows assamese and does not understand english or hindi. Yuck!
It is not the first time that someone is complaining about this issue. Same complaint has been launched on this forum here : HTTPs://WWW.CONSUMERCOMPLAINTS.in/idea-cellular-cbc-flash-message-c1011974 (This thread is 3 years old!)
Another website also reports the same problem from a number of other users is here HTTPs://WWW.unp.me/f183/stop-idea-flash-messages-303752/
Companies like idea cellular which take up peace of mind of their customers, should be sacked in courts for such a pathetic customer service. Of all the turnovers they have every day from customers, it hardly takes a fraction of that amount to set up services that receive complaints and address them quickly.
Believe me, i am already up for a port to a different network provider, if this issue is not resolved by this # company!
My idea number is +91-[protected] and i am a student of iit guwahati, assam.
Hey # idea! Do not advise me to reach to a center in guwahati city to get this complaint resolved. Commuting to main city takes around 1 hour (22 km) from my college and everyone's time is precious, isn't it?
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