[Resolved] Idea Cellular — idea cellular balance crediting as secondary balance

Venup

Address:

Hno-12-11-1900 ambernagar near Ramnagar Gundu, Hyderabad-500044, Hyderabad, Andhra Pradesh, 500044

Now a days, operators have been crediting talktime as secondary balance. Means if we don't use it before expiry of the pack, then entire balance would be wiped off.. Thats their new strategy to earn money.

How can they do that?

Earlier they had been deducted balance if we don't recharge after expiry. But now they are being stealing openly..

Kindly sort this..

Regards
P VENU

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Jan 28, 2020

Complaint marked as Resolved

No, my problem is not resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2020

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist.

Regards,
Prajakta