[Resolved] Idea Cellular — idea cellular charges on data pack proration

Saaket Sharma

from Lucknow, Uttar Pradesh

Address:	226006
Website:	www.ideacellular.com

Hi, i'm y saaket. My mobile # [protected]. I'm being cheated by idea cellular with the charges on data pack proration. As per my plan 299, i have 250mb free data then after completion of this i have added 100rs. 300mb pack. I have got charges on data pack pro-ration as 606.48 rs. This is not disclosed any where in any document and has been done without my consent. Now i have a bill of 1100rs.

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Oct 6, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2017

Idea Cellular Customer Care's response Hi,

As per plan, You have to opt for 8 !-plan packs in multiples of: 100 Mins. Local !-Pack; 90 Mins. STD !-Pack; 135MB 3G !-Pack; 250MB 2G !-Pack; 350 L/N SMS !-Pack; 6 Mins. US/Can/UK-Fixed ISD !-Pack; 40 OG Mins. Roaming !-Pack.
overage would be charged @ 4p/10kb till Rs.500 value and data services will be stopped after that. Customer need to wait till bill cycle date or can take booster/add-on packs to resume internet services.

Regards,
Simranjeet Arora.