[Resolved] Idea Cellular — idea cellular deducting money for sms packs without my consent.

NDSrivatsa

from Bengaluru, Karnataka

Address:

560037

Dear sir,

1. I have tried to register a complaint against idea cellular service, but the customer care is not registering it.
2. From last two month (1 dec 2018 and 2 feb 2019), idea cellular service is deducting money for the sms packs which i never activated. When i tried to complaint, customer care is not registering it.
3. When i told the person from customer care, i would like to talk to senior executive, that person has dropped the call.
4. Please help me to refund the deducted money.

-n d srivatsa

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Mar 7, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that you've been charged for WAP service for the given number. Hence, we request you to send SMS as STOP to 593350 to stop the flash SMS or else you can refer the below given steps to stop the flash service manually from your handset.

Refer to the below given steps to deactivate the Flash SMS:-
- Go to your handset SIM Toolkit
- Click on Idea Flash option
- Tap on Activation
- Click on Deactivate

Regards,
Lakshmi