[Resolved] Idea Cellular — Idea Cellular Ltd to change idea postpaid into prepaid

taz55

from Bilaspur, Chhattisgarh

Address:	Gwalior, Madhya Pradesh, 474001
Website:	care.ideacellular.com

Dear Sir,

Ihave an post paid connection for last two years MY MOBILE NO. [protected]. and i want prepaid connection instead of post paid, and i have so many times visited the your IDEA centre chetakpuri gwalior, but did not get any response.They told me that they not have any simcard for the same.
I want prepaid connection for port out from idea, because they reject my request 4 times, due to invalid reason"outstanding amount"
I am already submit advance payment before port request.

Kindly do the needful.
Regards
Sanjay

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Feb 6, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2017

Idea Cellular Customer Care's response Hi Sanjay,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Regards,
Maroof

Verified Support

Jan 06, 2017

Idea Cellular Customer Care's response Hi Sanjay,

As per your telecon with our customer service associate on 6th January 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Mak