[Resolved] Idea Cellular — idea cellular not allowing me to port

rkovvuri

from Hyderabad, Telangana

Address:

Hyderabad, Telangana, 500072

Currently i am using idea network is not good at home and office so decided to change network. I tried to send message to 1900 to port my mobile network but it’s not delivering the message. I called to idea customer care they told that 15 days ago i converted from post paid to prepaid so have to wait 90 days to port the number. Not sure what is the logic behind this. Post or prepaid i m using idea since very long time, why they are telling prepaid is different. Could you please help me to get out of this.

Thanks

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May 22, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've raised your network concern under ref. no.[protected] which is expected to be closed by 24/04/2019 02:45:00 PM. Your patience & cooperation is much appreciated while we work on this.

Regards,
Lakshmi