[Resolved]  Idea Cellular — Idea cellular poor response for queries

Address:600081

Still my query is not resolved.
Several months before i have applied for postpaid connection through an idea dealer [protected]@gmail.com. Presently i am n vodafone postpaid customer. Unfortunately, after certain days i have received a message from idea and vodafone that portability is failed. I asked the idea executive to assist me further. But there were no response from their end.
They are not attending the phone call when i call from my mobile. But when i do from my friends number, they are attending. It seems that they are playing fool with me. They have collected my proof, and an amount of rs.300 for connection and i have also shared the new port number to them.
I tried to inform this to idea customer care, but they were not ready to here my words. They asked me to call to a number ([protected]) to get connected to their postpaid department, but again its connecting to prepaid department.
I explained the queries to them, but they were ready to here me. I asked them to connect to their senior officer. And they acted like connecting and finlly disonnected my call.
Worst customer care team.
http://www.consumercomplaints.in/idea-cellular-poor-response-for-queries-c131743...

Arun karthick-[protected]
Call me, before 10 am or after 7 pm
I use only this number.
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Aug 27, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jul 18, 2016
Idea Cellular Customer Care's response
Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
Jul 19, 2016
Idea Cellular Customer Care's response
Dear Customer,

We tried contacting you on your number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular
Complaint comments 

Comments

Dear Idea,
Kindly refund the amount and the document which you have recieved from me.
I have herewith enclosed a document pertaining the detail on payment recieved from Idea network.
Do the needful at the earliest.

Thanks and Regards,
R.Arun Karthick

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