[Resolved]  Idea Cellular — idea cellular - prepaid sim not working in international roaming

Dear all,
This is very unfortunate that my idea prepaid sim [protected] not working in dubai (Uae).
I been called to the idea helpline [protected] number of times but all the time they are false promising and doing nothing.
Every time i am trying to register with uae local operator etisalat or du getting the bellow error
"your sim card does not allow connection to this network"

I am really disappointed, not getting in touch with my family/friends and also loosing by business.

Kindly support...

My dubai contact number [protected]
Was this information helpful?
No (0)
Yes (0)
Apr 5, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Feb 27, 2018
Idea Cellular Customer Care's response
Dear Customer,

Apology for the trouble caused. Kindly share the below information to register a complaint for your concern.

1. Complete address of dubai along with zipcode and landmark
2.Handset model name
3.Duration of Problem
4.Have changed the handset and tried checking the status etc

Regards,
Neha
 
1 Comment

Comments

Dear Neha,

Please find the below requested details;

1. Complete address of dubai: Al Jurf, Ajman (Behind Traffic and Licencing Department) PIN 1150
2.Handset model name: Tried in Iphone 6 and now in Samsung Note 2
3.Duration of Problem: Since 22 January 2018
4.Have changed the handset and tried checking the status etc: YES
Idea Cellular Customer Care's response, Feb 28, 2018
Verified Support
Dear Customer,

We regret for the inconvenience caused. We would like to inform you, that we've raised a complaint for the international roaming network concern under reference number 1-184910153607 and you shall hear on the same by 01/03/2018.

Regards,
Lavina

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information