Idea Cellular — Idea - cellular sms mt charges

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi, I am the Idea Post Paid customer . I was happy about this service. But now i am really very disappointed. because of the discrepancies in the postpaid bill for the period 15-aug-2015 to 14-sep-2015. I am charged unnecessary for the SMS- MT charges. This month i got charge of Rs.90. I have no intension to send such messages which would costing me Rs.90 I called the customer care regarding the same. Even your executives dont have any idea regarding those charges one informed me that it is for internet facility used and other says for some activation(you may kindly cross check with the voice calls recorded). I havent sent any sms from my side and I Havent done any activations from my side. Hence i am expecting the necessary amount or waver has to be given or adjusted in my next bill. My mobile number is [protected] I called up customer care so many times with no joy. Customer service was not at all co-operative. Hence as i have never sent such messages for which i am getting charged. Please look after this issue. Quick reply or action is expected. Hoping for your best support. Thanks and regards Kapil Sharma