[Resolved]  Idea Cellular — Idea cellular - wrong billing / misbehaviour of employees misbehavior of employees over phone/not proper communication of pending payment

Address:Damoh, Madhya Pradesh, 470661
Website:www.ideacellular.com

I took a number [protected] postpaid for postpaid uses. But i was totally unsatisfied with that services as at the time of purchase they had committed something which they failed to delivered. I was ok with that also. I told idea people to stop my number as it was so much expensive and i also stop used that number. They told me to pay bill of 1700 (Which i have not used) and after that we will stop your number.

I just asked them to reduce my bill to 900 as you have committed me this amount and stop my number.. But they was not ready for it. After 3 months i have received a call from their lady representative and she said that you have done fraud with idea cellular and asked me to pay rs 70000 as penalty. As she was claiming to be speaking from any delhi tis hazari court.

I enquired that what kind of complaint it is, then she gave me a number of some advocate named "ashwin mehra" his number is [protected].. I called him then he said that you pay the bill of rs 1700 and i ll stop this case file against you.

I told him that you can send me a legal notice and i m ready for it, but instead he said that i have the call list of your numbers and i ll start calling your friends and relatives and will tell them that you have done a fraud of rs 2.5 lacs,

And then they literally did it. They called almost 30-35 contacts from my call list and started rude talking with them including my mother and sister. I even had the recording of that...

So i just want to ask does company holds rights to harrasse customer by doing such illegal acts?

This is so depressing and i was not even able to treat my patients due to these fraud callings..

So i request you to look into the complaint and take a strict action against this fraud company... Thanks my contact number is [protected]
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Oct 30, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2016
Idea Cellular Customer Care's response
Hi,

We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Regards,
Yogesh
Verified Support
Sep 22, 2016
Idea Cellular Customer Care's response
Hi,

As per your telecon with our customer service associate on 22nd September 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Abhi
Verified Support
Sep 29, 2016
Idea Cellular Customer Care's response
Hi,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh
Complaint comments 

Comments

Dear Sir,

Today I Received Same Call From Same Number & she was claiming to be speaking from any delhi tis hazari court.

I enquired that what kind of complaint it is, then she gave me a number of some advocate named "ashwin mehra" his number is [protected].. I called him then he said that you pay the bill of rs 1700 and i ll stop this case file against you.

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