[Resolved] Idea Cellular — idea cheated, wrong idea offer displayed in my idea app

Sourav1982

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700084

I was recharged with rs. 35 with offer displayed in my idea app unlimited calls + 1.4 gb data/day for 84 days. When recharged received only rs. 26 talktime & 100 mb data.
Customer care rep answers:
1) no offer generated by idea cellular like that.
2) so you are recieved default recharges against rs. 35.

I had asked to register my complaint but customer care executive refused.

Offer screenshot attached for your information.

Please solve the issue.

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Jan 13, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Dec 07, 2018

Updated by Sourav1982 Screenshot attached

Verified Support

Dec 09, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we have escalated your concern to our respective team. Our concern team will get back to you for further assistance.

Regards,
Lakshmi