[Resolved] Idea Cellular — idea cheating people, taking money for 4g service and giving 2 g service.

chandraprakash jamloki

from Noida, Uttar Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Idea cellular.com

Idea charging me for 4g data but actual speed is 2g data, making fool their customer. When i complain to customer care staff is very rude he have no knowledge about services. Very poor and fraud service by idea.
From a long time idea cheating to its user in the name of 4 g service, and it's staff is very rude, when i am going to complain they disconnect my phone from there end. Disgussting service.

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Jan 30, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, We've informed you that to share us the customer executive name and number to whom you have contacted. Also, we would like to inform you that the complaint was raised for your network concern and the resolution has been communicated to you that we are trying our best to enhance the coverage in your region. We would appreciate if you could bear with us while we strengthen the coverage and improve our services. For any further assistance, kindly contact us on 198 or 12345.

Regards,
Lakshmi