[Resolved] Idea Cellular — idea class 0 message

[Resolved] Idea Cellular — idea class 0 message

A ankit agarwal idea from Mumbai, Maharashtra

I call idea customer care regarding idea class 0 message coming for at-least 40-50 times in a days, even in nights also, he said to send stop sms to 593350 and your problem will get solved in 48hrs but still nothing has been done from last 8 days These messages are very annoying comes in even night time also. I want these messages to be stopped immediately My mail id is ankit. [protected]@gmail.com Was this information helpful? No (0) Yes (0)
Apr 8, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Mar 06, 2018 Idea Cellular Customer Care's response Dear Customer, Sorry for the inconvenience caused. We request you to provide us your Idea contact number, for which the issue persist along with the screenshot of the SMS you've received with the complete details of the same to assist you further. Regards, Lavina
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ankit agarwal idea

from Mumbai, Maharashtra

Hello Lavina

The screenshot is attached these sms comes in screen and after saving this sms its come into inbox of sms as shown in the picture

Contact no. [protected]

Idea Cellular Customer Care's response, Mar 12, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused. We would like to inform you, that the message which you've received is a service related information which notifies you regarding your account usage. Also, the request was raised for the mentioned number to stop the service and the same has been completed on 07/03/2018. However, if still the issue persist kindly provide us the complete details or the screenshot of the SMS along with the date & time for further assistance.

Regards,
Lavina