[Resolved]  Idea - Cellular — Idea deducted my Rs 498 But not recharged my net setter yet

Dear Idea customer care, I tried to Recharge my idea net setter over two times through Idea cellular website using net banking as payment method. Rs 249 has been deducted two times from my bank account ( Total Rs 498) but my net setter is not recharged yet. So please refund my money Urgent. Date of recharge :[protected] My net setter no : [protected] My Contact no: [protected] My Bank a/c no : [protected]
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Dear Customer,

We regret the inconvenience caused to you. We have your contact details and we have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Today Idea customer care agent called me and confirmed that they initiated my Refund Rs 498 & it will be credited within 7 days :)
Need to wait and see.. what happens !!
Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for recharge has been already initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 10 November 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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