[Resolved] Idea Cellular — idea deducting money from my idea balance (cheating people)

Melvick Dsouza

from Malegaon, Maharashtra

Address:	403501
Website:	www.ideacellular.com

On 31st dec 2017 i received a message on my mobile number [protected] saying your fashinz has been activated. Amount charged rs.150 for 1 month. I called up the customer are they said you have activated this service where as i have not requested for any service. This is pure cheating how can someone activate a service without request. I told them to stop service and ignored.

Today 1st january 2018, i received another message saying your vifi has been activated amount charged rs. 30 for 6 day. Again same story without any request for activation of service.

Kindly refund my balance, i have be an idea customer for more than 10 yrs

Idea is scamming people also i always have unlimited calls and data plans activated despite my balance reduces. Its all coming as surprise to me. Kindly resolve my issue or will proceed to court

+1 photos

Was this information helpful?

No (0)

Yes (0)

Feb 3, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We have raised a complaint for the same under ref. no.[protected] and your shall hear on the same on till 05/01/2018 09:37:00 AM.

Regards,
Lakshmi