[Resolved] Idea Cellular — idea game spark activated without permission

[Resolved] Idea Cellular — idea game spark activated without permission

D davidedison from Phirangipuram, Andhra Pradesh

Idea games spark got activated in my number without my doing and it has deducted rs.150 from my talktime. I deactivated it but my money is still gone. I request to repay the money you took my fraud means. I am still one of the users of idea even after hearing so much bad about the company. Please dont make my trust in you go to vain. I hope necessary action will be taken soon. Was this information helpful? No (0) Yes (0)
Nov 7, 2017 Complaint marked as Resolved I got an SMS telling that my concern for VAS activation has been registered and it would be actioned by 2/11/17 and I got back the money in the said time. money was again deducted from my account. Problem not resolved Idea Cellular* customer support has been notified about the posted complaint. Verified Support Oct 14, 2017 Idea Cellular Customer Care's response Dear Customer, As checked and found, while using internet wap service has been downloaded, so the charge are deducted accordingly. Regards, Lakshmi. Oct 25, 2017 Updated by davidedison 50 rupees has been deducted from my account saying that desi videos service has been activated. I am actually fedup. I use the internet and some popups may appear and I think the IDEA people has teamed up with them to get money by false means. I want refund of my 150rs+50rs and I dont want any stupid explanations. TRAI has given clear instruction that VAS services should not be activated without the users consent but still the issue has become very common. Please dont make me take unnecessary action. Verified Support Oct 30, 2017 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience. We have initiated a complaint for the same under ref. no.[protected] and your shall hear on the same on 02/11/2017 07:29:00 PM. Regards, Lakshmi. Nov 02, 2017 Updated by davidedison I got back the money. Thankyou for taking necessary action and that too in the said time. Verified Support Nov 04, 2017 Idea Cellular Customer Care's response Dear Customer, We are so glad to hear that your issue has been resolved, write us back if any further assistances. Regards, Lakshmi. Nov 07, 2017 Updated by davidedison 150 rupees has been deducted from my balance saying that desi videos has been activated. I dont know what to say to you Idea people. You gave the money back earlier and now you are taking it back. Really cheap. Dont play fraud games with me. Verified Support Nov 10, 2017 Idea Cellular Customer Care's response Dear Customer, We tried reaching you on the provided contact number but couldn't get through. Kindly share your alternate contact number and convenient datetime to get in touch with you. Regards, Lakshmi. Nov 10, 2017 Updated by davidedison I had attended the call the 2nd and 3rd time you called but couldnt hear anything from your side. I tried calling back and it said the number is out of service. Here is what I have to say even if you are calling: On november 7th afternoon 1:30pm I was not even using the mobile and then I got the message that my request for desi videos has been processed. Please dont call if you are going to tell stupid reasons.
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