[Resolved]  Idea Cellular — Idea incorrect Data usage Billing Issue Porting related

Address:

Gurgaon, Haryana

Hi, This is with reference to the high bill I have been charged by Idea for my mobile no for the period of 12th July to 11th Aug. 1) I was using the number in Pune, Maharashtra circle and I got the number ported to Delhi circle in the month of July, Postpaid connection Idea-Idea only. 2) The Idea guy in showroom here in gurgaon told me to make a payment of Rs 600 as it was my outstanding amount before porting. I had also checked with the customer care and same amount was outstanding. 3) I have been charged for Data usage on pro rate basis for 18 days and it has caused excess bill of Rs 1855.12 on the data usage. Now my query to idea is -- 1) Had I continued for 12-13 days and the month would have finished, this bill would have not come as I was under the monthly limit of Data, what kind of weird logic is that? 2)This is what i get from Idea for continuing with it for more than 9 years in Maharashtra circle and now in Gurgaon circle ? 3)Why did idea guys here not clarified on the bill if this is the logic followed ? 4)Why was being my limit continuously increased (Rs 13500) when i had told previously to decrease it, but it was never considered 5)Why am i being charged so much even if the network provider is same. 6)the customer care is pathetic (yesterday one guy disconnected after listening the whole thing, once call was transferred to senior dept, he pretended that he cannot hear anything and one said that if you have got the bill then pay it), is this a way to treat the loyal customers ? 7)Why my ISD faciltiy was removed when i ported to NCR circle, now i am being asked to pay security deposit for it ? It was a big mistake on my part that i continued for so many years with them.