[Resolved] Idea Cellular — Idea internet issues 4G

priya info

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600073
Website:	www.care.ideacellular.com

I recharged today for 4G internet in idea for 2GB. Within 2 hrs i received a internet settings.. after i installed and overwrite the setting ( default) . My internet GB was cleared. Im sure that i didnt used the internet much.. that too for 2GB ..

Im sure that its due to that internet settings installion which i received from idea..

1. Why it is reset to 0MB after installing internet settings
2. How i ll get my GB back..

Y did they send that internet settings msg after i recharged.

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Nov 17, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2016

Idea Cellular Customer Care's response Hi,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Regards,
Vishal

Verified Support

Oct 17, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Raj