[Resolved] Idea Cellular — Idea is deducting my balance from my prepaid account.I didn't buy any game. | |||||
Without my permission, Idea is deducting my balance from my prepaid account.I didn't buy any game.Right now, I'm using feature phone and it has only one game which is full and not on the trial basis.I got a message from 58010 that Thank you for purchasing the iappgame.Enjoy and have fun [protected]@iappgame.com.Whenever I got this message, then everytime Rs 10 deducts.I didn't buy any game.I called the idea customer care, they were saying that I had purchased the game but fact is that I didn't buy any game.My no. is [protected] .Idea customer care is saying again and again that I've bought the game.They are not providing the solution.They are not refunding my deducted amount. and this is happening with me repeatedly. kindly refund the amount and block this app immediately. and it should not happen again otherwise I will lodge the complain in higher Authorities. Was this information helpful? | |||||
Feb 8, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jan 04, 2017 Idea Cellular Customer Care's response Hi, We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest. Regards, Esther Verified Support Jan 04, 2017 Idea Cellular Customer Care's response Hi, As per your telecom with our customer service associate on 4th January 2017 we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Mak | |||||
Add a Comment | |||||
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
Post your Comment