[Resolved] Idea Cellular — Idea is deducting my balance from postpaid a/c

KSKashid

from Ahmedabad, Gujarat

Address:	Nashik, Maharashtra, 422401
Website:	[email protected] via idea cellular services.

Idea has deducted money from my postpaid account towards Fortumo payments app dated 01/01/2017 at 10:04pm.TXN id: 98920786. Saying "please contact [protected]@iappgame.com for any queries along with your TXN id". We have not subscribed for any such services, so why payment amounting to Rs 10/- is being deducting from my post paid account. I am trying my level best to withdraw my self from postpaid services because of highest payment taken from me, amounting to Rs940/- of such fraud. My phone No: [protected]. Email: [protected]@yahoo.in

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Feb 22, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2017

Idea Cellular Customer Care's response Hi,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Regards,
Mak

Verified Support

Jan 22, 2017

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Raj