[Resolved] Idea Cellular — idea is not generating upc codes instantly

Paramjit_U

from Jalandhar, Punjab

Address:

Jalandhar, Punjab, 144026

I want to port out from my idea number which is [protected], so i sent the port sms on 11th october, but till today i didn't get the upc code from idea. Idea has done the same with my others number as well which are [protected] and [protected]. Today, i called on idea cc number and i was told that there are some problems with upc code generation. But when i told them that i didn't find any issue with other operators while requesting for the code, my call was put on hold and after 5-6 minutes i hung up my call. Idea is trying to stop the customers who wants to leave its network. It means idea doesn't care about the trai rules.

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Nov 29, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Oct 14, 2017

Updated by Paramjit_U After above complaint, I got a call from [protected]. The 'senior' executive said that you will have to wait for 10-12 days more because the number is not older than 90 days but this number isolder than '150 days'. He doesn't share the date of activation of the number and when I said that I am going to complaint about this to TRAI, he said that it will not make any difference. It means idea has no fear of TRAI or consumer complaints. I want to port in to BSNL. I want that TRAI should consider my complaint because idea is going against the TRAI rules.

Paramjit Singh
Contact:[protected]

Verified Support

Oct 15, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the trouble. We would like to inform your that, the complaint is in progress and you shall hear on the same till 17/10/2017 12:11:00 PM.

Regards,
Lakshmi.