[Resolved] Idea Cellular — idea jackpot offer for haridwar postpaid number

vkt_bhel

from Haridwar, Uttarakhand

Address:	249403
Website:	www.ideacellular.com

Idea jackpot offer was activated by checking out myidea android app. Immediately when i read about 100 rs extra payment. I called and emailed custormer care at idea. They prompty replied that jackpot offer has been deactivated.

I never get 4g signals in my area. Therefore the offer is of no use to me as it works only on 4g signal with 4g data. However, when i received the montly bill, i was shocked to see 100 rs extra added in name of jackpot offer which was already stated to be deactivated by idea's email.

I emailed them again to revise the bill as the offer was deactivated but no response till now.

There is no option for user to deactivate the offer through the app also. I am an idea postpaid user for past 7 years but now it seems i will have to switch looking at these unfair practices.

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Sep 2, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2017

Idea Cellular Customer Care's response Dear Customer,
As details checked, your concern regards to Jackpot offer is discussed and resolution is communicated for the same. For any further assistance you can write us back at [protected]@idea.adityabirla.com or can call us on 12345 or 198.
Regards,
Rajat.