[Resolved]  Idea Cellular — Idea keeps my money and not ready to deposit back to my account and not allowing me to port out.

Address:	682021
Website:	www.ideacellular.com

This is a pathetic experince i got with Idea cellular ltd and their poor customer service.

I had to visit UK before that I wanted to enable international roaming on my phone number for getting OTP for online banking. I called idea customer care and as per

their suggestion, I paid Rs. 2k via idea website 'activate roaming' button for security deposit.(see the image for acticate roaming button attached).

To know the result I called the customer care again and they say, it went to outstanding amount as minus balance and it will be adjusted with future bills. They

asked me to try again the idea website and 'activate roaming' button. I paid 2k again using that option and total spent is 4k now.

Still they say, it went to outstanding. But the sad part is there is no bill outstanding. I called customer care many time there response was too rude and ignoring

and testing the patience.

I went to uk with roaming not activated sim and I got a phone of a local operator there.

I called the idea customer care from uk to know about this amount and they have no plan to refund it and want to keep it for future bills. As per their attitude I have

no right on my money, they want to keep it unwantedly.

after 1 week in UK, I got as SMS in idea sim that raoming is activated now!!! which I want not at all then.

Anyway, I came back to india after 1.5 month and ported out my number. Then visited showroom in Vazhakkala, Cochin, Kerala, to get the money return, but they say

it will take more than 60 days! That seems to be horrible, because we have to pay bills right time, but they are not as prompt like this.

If then, I plan to ask them to adjust the remaining amount with my two other idea postpaid connection bills. They have asked me to give a written request and I gave it

on the spot on the date 26 Aug 2016

I got an an SMS regarding deposit adjustment going to happen on 31 aug 2016.

1 week, Nothing happen, I visited Idea show room in Vazhakkala, Cochin, Kerala once again and they promised it will happen soon.

but even after 2 week. the bill is not adjusted against the bills of my other two connections and the numbers got barred, in allegation of non payment.

I called customer care about this and customer care exec giving confusing answers wasting my time.

They want me pay again to unbar the phone number, even they are still holding my money. I have no idea on what to do, and is the consumer court will save me?