[Resolved] Idea Cellular — idea network fraud policy

 
1 Review
 Ginu Thomas on Mar 17, 2018
Dear customer,
Thank you for downloading animation from nazara.
You have been charged rs. 76
Your balance is rs. 0.13

Idea network new fraud policy cut my balance and sending such message. Two days before my balance cut this way.
Please share to all. People should know such fraud policy of idea.
I never downloaded anything like this.
Customer care representative not gave any answer about this. This is such a big mistakes idea cellular is doing.
So i need my money back. Otherwise i will change my network carrier.
Complaint marked as Resolved Apr 18, 2018

Complaint Status


[Mar 17, 2018] Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Idea Cellular Customer Care's response, Mar 18, 2018
Dear Customer,

Sorry for the inconvenience caused. As per our record, you've been charged while using WAP service for the mentioned number. Hence, we express our inability to provide you the refund for the same. However, you can dial *121*46# or send a SMS as STOP to 593350 to stop the flash SMS. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina
Complaint comments  Add a Comment     Updated: Share0Tweet0Share0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    40%
    Complaints
    12721
    Pending
    4708
    Resolved
    3851
    location
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    Idea Cellular - idea network fraud policy