[Resolved] Idea Cellular — idea network fraud policy

Ginu Thomas

from Indore, Madhya Pradesh

Address:

484771

Dear customer,
Thank you for downloading animation from nazara.
You have been charged rs. 76
Your balance is rs. 0.13

Idea network new fraud policy cut my balance and sending such message. Two days before my balance cut this way.
Please share to all. People should know such fraud policy of idea.
I never downloaded anything like this.
Customer care representative not gave any answer about this. This is such a big mistakes idea cellular is doing.
So i need my money back. Otherwise i will change my network carrier.

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Apr 18, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. As per our record, you've been charged while using WAP service for the mentioned number. Hence, we express our inability to provide you the refund for the same. However, you can dial *121*46# or send a SMS as STOP to 593350 to stop the flash SMS. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina