[Resolved] Idea Cellular — Idea packs offer not fulfilled

Rahul09091987

from Rajkot, Gujarat

Address:

Ahmedabad, Gujarat, 380004

I opted for idea iplan 399. In 399 rs i was supposed to get 15 packs but idea offered me only 12 packs from last three to four months. On their network roaming incoming was done free for all and yet they deducted 75rrs national roaming pack activation. When the incoming is free than they should inform me that incoming is free on roaming. I need compensation of atleast 800rs. 3packs per month loss for four months and 75 rs roaming incoming pack twice.

Was this information helpful?

No (0)

Yes (0)

Jun 24, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 21, 2017

Idea Cellular Customer Care's response Dear Rahul,

We are sorry for the unpleasant experience. We understand how frustrating this can be and also noted your contact details for further assistance.

Regards,
Vicky

Verified Support

May 24, 2017

Idea Cellular Customer Care's response Dear Rahul,

As per your telecon with our customer service associate on 24th May 2017, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Shruti

May 30, 2017

Updated by Rahul09091987 I have not got any reply after our talk on 24th. Please resolve and give me compensation.

Jun 03, 2017

Updated by Rahul09091987 Kindly contact me on my other number 812'8686-123 for further discussion.