[Resolved] Idea Cellular — Idea post paid mobile service provider had changed my mobile plan without my permission which is resulting in extra billing amount since 2 months

Nikunj Mase

from Mumbai, Maharashtra

Address:	Pune, Maharashtra, 411014
Website:	www.ideacellular.com/customer-care

Idea post paid mobile service provider had changed my mobile plan without my permission which is resulting in extra billing amount since last 2 months.
I have also complained regarding this problem in on idea cellular website however it is not being addressed properly. This website is also not having category of complain for data plan change. Further my outgoing call has been stopped since17th july'16 without addressing above issue.

My mobile no. [protected]

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Aug 26, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2016

Idea Cellular Customer Care's response Dear Customer,

Sincere apologies from us. We have your contact details and we will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 19, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 18th July 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 22, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 22nd July 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular